Privacy Policy For Children

PRIVACY POLICY FOR CHILDREN

This Privacy Policy was last modified on May 29, 2026.

We think you'll like our picture version of this policy even more—it has fun cartoons and cool pictures! Take a look here: Privacy Journey for Children - Gameloft.

First, let us tell you a bit about us and our games...

Hello! Nice to meet you!

We are Gameloft, a game publishing company based in France, with activities and players located all around the world.

When you play our games, we collect, use and keep information about you and the device you play on (for example, your phone or tablet). This information is also called "personal information."

We collect this information in order to provide you with game services, content and features that are suitable for young people and are aligned with the laws that apply in your country. Rest assured that we collect and use as little information as possible (only what's really necessary)!

For the purposes of this Privacy Policy, we define a "child" or an "underage user" as a user under the age of 18.

We made this Privacy Policy to inform you about how and why we handle your information (in other words, about our "privacy practices"). We are glad that you are reading it, but before you play our game, make sure to reach out to your parent or guardian, because they must acknowledge the Privacy Policy for Parents.

If you have questions about our games and this Privacy Policy, make sure to ask your parents or guardian! We will also be here to help them reply to your questions!

Now, let us tell you about the information we collect when you play our games and use our services...

DOWNLOADING & LAUNCHING THE GAME	When you download our game and first launch it, we need to collect technical information about your device. We do so to make sure that the installation of the game goes well! We also collect information about your general location (your country or state). Collecting information about your general location helps us offer you the game in your language, and is also important for applying the correct laws depending on your country.
AGE GATE	When you start the game, you will see a screen asking for your age. We check your age to protect you and make sure that you can safely enter the game. This helps us ensure that the content you can access is appropriate and suitable for young audiences.
PLAYING THE GAME	When you play the game, we collect information regarding your progression in the game (for instance, your wins and losses, and the levels you've completed). We keep this information safe, so you can go in and out of the game and never lose your achievements! We also collect technical information to keep checking that the game is working well and to fix it in case of a problem.
IN-GAME EVENTS	We organize events and challenges in our games! These are super exciting, but to keep protecting you and your information, we apply some restrictions to young users. For example, we will not allow you to share your results online, or to enter a challenge that requires giving us your name or your address to receive a prize. When accessing the game on PC and/or console platforms, your parents and/or guardians can set age or age categories and establish privacy settings when creating and managing your accounts.
ADVERTISING	We may show you in-game non-targeted advertising. This means that you may see advertising in-game, but we make sure that the ads are random, not directed to you as an individual, suitable for a young audience, and compliant with the laws of your country.
IN-APP PURCHASES	Some of our games contain the ability to buy some assets (such as a new car, clothes for your heroes, or virtual coins). These purchases may involve real money. Please reach out to your parent or guardian and ask for their permission and assistance when making any purchases! Always keep in mind that having their permission is super important, because purchases will cost them real money!
CUSTOMER SUPPORT	If you need help with your game, please ask your parent or guardian to reach out to our customer support! Customer support may ask your parent or guardian to provide additional information to better identify you and resolve your issue faster. As you must not share any information about yourself online, let your parent or guardian take over and talk with us directly!

There are also types of information that we do not collect, and features that are not available to young players...

Let us tell you a bit more about the restrictions we apply to ensure your safety at all times!

GEOLOCATION

As we explained before, we need to collect general information about your location (such as your country or state), to provide you with the correct settings. However, we will never collect information about your address or ask you to tell us where you live.

It is important for you to always keep in mind that you should never tell anyone your home address in the games and online!

OTHER SAFETY MEASURES

As you are a child, and because we care about your safety and the safety of your personal information, some features are also limited/restricted for you:

- You cannot register your real name or any information that could identify you in the games' leaderboards—we will give you a nickname.

- You cannot give any permissions to activate certain features (for example, to receive notifications about the game or to activate your camera).

- You cannot access external social networks and/or use external social media features from within our games—this is because we consider the use of social networks could sometimes be unsafe for young users.

- In-game social features are also restricted—for instance, we do not offer open chat services to you, because you may be in contact with malicious people who could harass or harm you. It is also a way to prevent you from sharing personal information with someone you don't know in real life.

We use only essential cookies or similar tracking means that are required for the operation and delivery of our services. The only thing we keep a record of is your game activity and progress!

That being said... how do we actually manage your information?

HOW LONG DO WE KEEP YOUR INFORMATION?

Gameloft retains, uses and stores your personal information as long as you are using our Services. Generally, after a child stops using our Services, we will keep their information for a specific period of time, which may be necessary to fulfill the purposes described in this Privacy Policy.

Personal information collected and purpose of processing	Data retention period
Age for age verification processes.	Anonymized upon collection (replaced with zero so that only information relating to age category (underage/overage) is retained).
Persistent identifiers collected and processed for the sole purpose of providing support for our internal operations. Eg., Player ID, FED ID, etc.	Stored until the account is deleted (see below).
Approximate location (country or state level) to provide the appropriate language and apply specific local law restrictions when applicable.	Stored until the account is deleted (see below).
Technical information about the user's game progress (level-based progression, game economy, gameplay statistics, technical performance data) to personalize the game. We do not use this information for behavioral advertising or profiling.	Stored until the account is deleted (see below).
Customer Care: Parent's or legal guardian's email for communications with a parent or legal guardian in connection with a child's request for a refund or to correct an inaccurate age. Communication support (discussion with Customer Care agents).	Immediate deletion from our systems once the request has been processed. If a parent or guardian submits personal information about a child to us in response to such communications (e.g., a government-issued identification document), we will delete that information, along with the parent's or guardian's email address, immediately after we have completed the request. 5 years for purposes that include trust and safety, and the detection, investigation, and prevention of fraud, cheating, piracy, or other forms of abuse, as well as compliance and accountability obligations.
Email address when the user creates an account on the website. We will not collect an email address from a child under the age of 18 for newsletters and contest purposes.	15 days if the account creation is not complete. Stored until the account is deleted when the creation is complete (see below).
Inactive (abandoned) user accounts Inactivity is determined based on the absence of login activity or other account interactions during the applicable period.	Deletion of the account and the associated personal information: US: 1 year after the last connection. Rest of the world: 5 years after the last connection.

HOW DO WE SHARE YOUR INFORMATION?	We collaborate with some external companies to provide you with the game and the game features, thus the information we collect about you and your device may be sent to different countries (for instance, Canada or the USA). Your safety and the protection of your personal information is our priority. This is why we select our partners with care and we verify that they behave properly with your personal information. We do not use children's personal information to train AI models.
COULD YOUR INFORMATION TRAVEL AROUND THE GLOBE?	Yes! Gameloft has offices and partners all over the world. This is why we may need to send your personal information internally to other Gameloft offices, or to partners based in other countries. Don't worry; we take care of your personal information's safety during this transfer and when it reaches its destination!
HOW DO WE KEEP YOUR INFORMATION SAFE?	Security is our priority! This means that we have specific measures in place to guarantee the security of your personal information. We make sure that all of this information is stored safely and securely.
DO YOU HAVE RIGHTS REGARDING YOUR INFORMATION?	Yes, of course! As explained in this Privacy Policy, we collect and use your information for various reasons (to provide you with the game, show you advertising that is suitable to a young audience, etc.). You have the right, at any time, to go to your parent or guardian to ask them to request more details about the information we collect and use about you, and to request that we take actions regarding this information (for instance, to erase it from our systems and stop using it). To make this process easier, we created forms that your parent or guardian can fill out to reach out to us. The forms can be found here: Your personal-information rights For US users You may also fill out this form to exercise available privacy rights as a child. We will do our best to answer the request within the shortest delay.

We hope that this document was helpful for you to understand our privacy practices!