GAMELOFT PRIVACY POLICY
GAMES AVAILABLE ON APPLE ARCADE
Your privacy is important to us, and we take our responsibility of caring for it seriously.
This Privacy Policy is specific to Gameloft games offered on Apple Arcade. It describes what information Gameloft collects and how we use, disclose, transfer, and store it (when necessary). If you do not want Gameloft to collect, store, use or share your information in the ways described in this Privacy Policy, you may not be able to use our Services (as described below).
Gameloft S.E., including its subsidiary companies (“Gameloft”), collects, stores, and uses your information as a data controller in connection with, and in order to provide and develop, Gameloft’s services and websites (together referred to as the “Services”) in accordance with this privacy policy (“Privacy Policy”).
All of our Services available on Apple Arcade, whether used on mobile devices, Mac or other platforms such as Apple TV, are governed by this Privacy Policy.
By using the Services, you hereby consent to this Privacy Policy.
This Privacy Policy is effective as of October 14th, 2021
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please see the “How to contact us” section below.
1 – Information we collect, purposes and uses
Our game is available on Apple Arcade. We use Game Center and Gamekit to authenticate you as a player.
When you play online, we collect your personal information: game progression and your multiplayer Gameplay into our internal systems. We use also Apple services, such as iCloud for game saves.
When you play offline, your gameplay remains on your device. Nevertheless if you opt-in for gameplay analytics we will store your gameplay up to 24 hours while you are offline and send your gameplay to our servers when you will be online.
We also use Amazon Web Services (AWS) for tracking and cloud storage services. We may collect anonymous analytics information to provide you with the game and help improve it.
We also provide you with Customer support.
Our legal basis for personal information collection is your consent and internal operations of the game. For underage users, our legal basis for personal information collection is internal operations of the game.
2 – How we retain non-identifiable information
When you log in, we do not store your user ID, but we keep logs for a maximum of 72h from collection and then the logs are erased.
For multiplayer gameplay, the information is not persisted on our servers, it is in memory of the server during that round of multiplayer and removed from memory once the game is over (a few minutes).
You can delete your game progress from iCloud at any time.
You can delete the information stored on your device (you have to uninstall the game).
3 – How we share non-identifiable information
In order to operate the Services, anonymous game analytics may be transferred to other Gameloft studios or entities, subsidiaries located worldwide.
4 – Information Security
We have implemented security measures to safeguard and help prevent unauthorized access, maintain information security, and correctly use anonymous information collected through the Services.
We take, and force applicable third parties to take, reasonable precautions to protect your anonymous information against loss, misuse, unauthorized disclosure, alteration, and destruction. However, please remember that no transmission of information over the Internet or any wireless network can be guaranteed to be 100% secure.
5 – Changes to our Privacy Policy
We reserve the right to change this Privacy Policy at any time. In the event that we make material changes to this Privacy Policy, they will be re-posted in the "Privacy" section of our websites and apps with the date the modifications were made indicated at the top of the page. Therefore, please review this Privacy Policy from time to time so that you are aware when any changes are made to it. Your continued use of the Services after such change(s) constitutes your acceptance of any such change(s), and if you do not accept any changes, you may choose not to use the Services or opt out by sending us appropriate notice. If you would like further information about any recent changes made, please send your request to DataProtectionSupport[at]gameloft.com and include “Information about Changes” in the subject line.
6 – Legal disclaimer
Our Services operate AS IS, and we do not represent or warrant that our Services will be available at all times, or that your use of the Services will be uninterrupted or error-free. We are not responsible for your ability to access the Services or for matters beyond our control. This Privacy Policy is governed by the laws of your country of residence. Any dispute arising from the use of the Services shall be submitted to the competent courts of your country of residence.
7 – How to contact us
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please contact us:
1 – customer support link: legostarwarscastawayshelp.gameloft.com
2 – through the feedback form in App store for other question
If you have general question about privacy at Gameloft please:
- send an email to DataProtectionSupport[at]gameloft.com
- write to the Gameloft Data Protection Officer, 14 rue Auber, 75009 Paris, France.