GAMELOFT PRIVACY POLICY FOR DISNEY DREAMLIGHT VALLEY - APPLE ARCADE
Last Updated (or Effective Date): November 27, 2023.
Your privacy is important to us, and we take our responsibility of caring for it seriously.
This Privacy Policy is specific to Gameloft’s game Disney Dreamlight Valley, offered on Apple Arcade. It describes the limited information Gameloft collects through this game on Apple Arcade and how we use, disclose, share, and store it (when necessary). It also describes your rights and choices about such collection, use, sharing, and storage. If you do not want Gameloft to collect, store, use or share your information in the ways described in this Privacy Policy, you may not be able to use our Services (as described below).
Gameloft SE, including its subsidiary companies (“Gameloft”, “we”), collects, stores, and uses your information as a data controller in connection with, and in order to provide and develop, Gameloft’s game Disney Dreamlight Valley (hereinafter referred to as the “Services”) in accordance with this privacy policy (“Privacy Policy”).
The Services available on Apple Arcade and used on supported devices are governed by this Privacy Policy. By using the Services, you hereby acknowledge that you have reviewed this Privacy Policy.
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please see the “How to contact us” section below.
1 – Information we collect: Purposes and uses
The game is available in online and offline modes.
1.1 What information do we collect and process both online and offline?
Login authentication. We rely on Game Center to authenticate you in the game. When you connect to the game server, we collect and process your GamePlayer ID as well as technical information related to your device (not linked to you as a player).
We collect and process this information in order to validate the information sent by you and give you access to the service. We use Apple’s Identity Verification algorithm to carry out this action.
Monitor your progress. We collect and process your game and player saves, including your game progress and profile information.
1.2 What information do we collect and process online only? (it is not accessible offline)
DreamSnaps feature. When you access DreamSnaps from the game, during the submission phase you share an image so that the other players can vote to their favourite one. Note that our Customer Care service screens the image to ensure that it is appropriate. If your image won the vote, we will send your rewards through your mailbox in game.
Multiplayer feature. You have the possibility to host or join a multiplayer game.
To access and use these online features, we may collect your consent to the collection of information which are processed to provide you with such features, such as your device and session information, platform identifiers and you profile information (such as your avatar). You can update your preferences at any time from the game settings. Please note that the refusal of certain data collection or revocation of consent to such data collection (e.g platform identifier) will set the game in offline mode, which will restrict the availability of online features.
1.3 Specific attention
In any case, either in offline or online mode please note that:
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Limited social features may exist through Apple’s Game Center integration for those who choose to log in but we do not collect any personal data in connection with your account,
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We do not perform analytics operations,
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We do not provide for social features enabling direct and/or free forms of communication between users.
Should you contact our Customer Care or Data Protection Teams for privacy requests, outside of the app, we may collect your personal data (such as your name and email address) to analyse and solve your request.
1.4 Where is this information stored?
We work with two cloud partners: iCloud, which is Apple's cloud solution, and PlayFab, which is Microsoft's cloud solution. The breakdown is as follows:
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Features relying on iCloud |
Features relying on PlayFab |
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Information collected and stored in iCloud, either in offline and online modes:
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Information collected and stored in PlayFab, strictly in online mode:
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2 – How we retain your information
At any time, you may obtain the deletion of:
- On-device data, by uninstalling the application from your device;
- Online data, by requesting to our Customer Care department, associated data will be deleted from our servers and all the 3rd party entities' servers. You can also do this by clicking on the "delete all data" button in the game settings.
- Your game progress, from your iCloud account, by accessing your device settings.
In addition, you may request the deletion of your information pursuant to Section 6 – Your Rights of this Policy.
Please note that we are not required to comply with your request to erase personal information if the processing of your personal information is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.
If your request does not fall within the scope of the above exemption, when you request the deletion of your data or click on "delete all data", we will not be able to restore this data afterwards from our data servers, (note that iCloud data remains intact to comply with Apple’s terms). This is because the deletion process is irreversible, as required by data protection regulations.
Unless you do so, Gameloft retains, uses and stores your information as long as you are playing our games or using our Services, and also for the period necessary to fulfill all the purposes described in this Privacy Policy, in compliance with the applicable laws of your country of residence and no more than 2 calendar years since your last game launch.
We want to inform you that a longer retention period could be required to resolve disputes, or answer regulatory or police requests. In such cases, the collected information will be used and stored until the request is closed.
Customer Care-related information will be stored for the necessary time to handle your request, and then promptly deleted after the case is closed.
3 – How we share your information
In order to operate the Services, your personal information may be accessible to Gameloft’s authorized personnel within Gameloft’s studios or entities, and to the third parties detailed hereinafter.
We use third-party services and technologies that have (i) no access to your information such as supporting game functions (Unity) or (ii) limited access to your information for authentication, multiplayer features and cloud saves (as described in section 1), security, debug and fraud prevention and customer care (outside of the game). They assist us with our operations.
Such third parties are authorized to use your information for these purposes only. We take measures to ensure that your personal information is handled securely and lawfully, and that it will receive an adequate level of protection in the jurisdictions in which we process it.
If you decide, while using our Services, to use social sharing features such as “Share” or “Like” on third-party social network sites, please note that this may allow the sharing and collection of personal and non-personal information both to and from such third-party social networks. You should visit the policies of such third parties for more information about their information collection practices.
4 – Children
The game’s content and offline features are suitable for young audiences. Please note that, to prevent underage players from viewing or creating content that could be offensive or personally identifiable, online features will not be available for underage users.
For any privacy requests or for any questions regarding Gameloft’s privacy practices and/or this Policy, we strongly encourage parents and/or legal guardians of underage users to reach out to our Customer Care or Data Protection Teams (please refer to Section 9 – How to contact us).
If you believe we may have unintentionally collected personal data about your child without proper consent, you may contact us so that we may delete such data as soon as possible.
For more information about Apple’s disclosures, please visit https://www.apple.com/legal/privacy/en-ww/parent-disclosure/.
5 – Information Security
We do not collect personal data within the framework of provision and operation of this game. However, please note that where applicable, our general privacy standards are to implement security measures to safeguard and help prevent unauthorized access, maintain information security, and correctly use data collected through our Services. Where applicable, we take, and require applicable third parties to take, reasonable precautions to protect our players’ data against loss, misuse, unauthorized disclosure, alteration, and destruction. However, no transmission of information over the Internet or any wireless network can be guaranteed to be 100% secure.
6 – Your rights
Should you have questions regarding our Privacy Policy, our privacy standards and practices and/or the way your information is handled pursuant to this Privacy Policy, you may contact us via the addresses provided under Section 9 – How to contact us hereunder. Parents or legal guardians of children or minors may reach out to us and exercise their rights for their children.
You can exercise the privacy rights granted by applicable data protection regulations at any time, by requesting access to, or rectification or erasure of, your information. You are also enabled to withdraw your consent to data collection and processing, or ask for the deletion of your information. There requests may be issued using the following forms, which are available at any time and accessible via this Privacy Policy.
As part of receiving and handling your requests, our Customer Care team has access to your identification and contact information (such as your name and email address, as provided as part of the request), and to information regarding your game (game, country and platform). To the extent applicable, Customer Care may also receive technical information to identify your player profile. To monitor the request and to treat it efficiently, Customer Care also generates additional information for their internal use (for instance, an identifier attached to the request, the type of request, the date of reception, etc.).
In some cases, to identify the requester, we may need to verify the identity of the requester with a copy of an ID or a passport. This copy will be safely destroyed within two months of your request being received and closed.
Our team will look into your request and answer you within one month, unless your request requires further investigation. You will be specifically informed if that is the case.
Please note that, to the extent that an information and its processing are necessary for the provision of the Services, including for the operation of the game, game functionality and/or specific features may be affected by your requests.
7 – Changes to our Privacy Policy
We reserve the right to change this Privacy Policy at any time. In the event that we make material changes to this Privacy Policy, they will be re-posted in the "Privacy" section of our Services with the date the modifications were made indicated at the top of the page. We will also provide you with additional notice of such changes by providing an alert within the Apple Arcade game. However, you should still review this Privacy Policy from time to time so that you are aware when any changes are made to it. Should you seek further information about any recent changes made, please send your request to DataProtectionSupport[at]gameloft.com and include “Information about Changes” in the subject line.
8 – Legal disclaimer
This Privacy Policy is governed by the laws of your country of residence. Any dispute arising from the use of the Services shall be submitted to the competent courts of your country of residence.
9 – How to contact us
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please contact us:
Through the Customer Care link on Gameloft's website, or
Through the feedback form on the App Store.
If you have general questions about privacy at Gameloft, please:
Send an email to DataProtectionSupport[at]gameloft.com, or
Write to the Gameloft Data Protection Officer, 14 rue Auber, 75009 Paris, France.