GAMELOFT PRIVACY POLICY

Your privacy is important to us, and we take our responsibility of caring for it seriously. We respect your privacy rights and are committed to protecting the personal information that is collected about you. This Privacy Policy describes what information Gameloft collects and how we use, disclose, transfer, and store it. If you do not want Gameloft to collect, store, use or share your information in the ways described in this Privacy Policy, you may not be able to play our games or use our services.

Gameloft SE, including its subsidiary companies (“Gameloft”), collects, stores, and uses your information as a data controller in connection with, and in order to provide and develop, Gameloft’s games, mobile applications, services and websites (together referred to as the “Services”) in accordance with this privacy policy (“Privacy Policy”).

All of our Services, whether used on and/or accessed via PC and/or Console platforms are governed by this Privacy Policy.

By using the Services, you hereby consent to this Privacy Policy. This Privacy Policy is effective as of November 24, 2022 and was last modified on October 24, 2023.

If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please see the “How to contact us” section below.

 

1 – How we collect your information

Gameloft collects some information from you when you: (a) play our games or use game-related services; (b) contact Gameloft customer service and take part in technical-support sessions; (c) enter a contest, event or sweepstakes, or participate in a challenge held by Gameloft; (d) share or contribute to our social media channels and other community websites, including forums.

 2 – Information we collect

Gameloft collects only adequate and relevant information limited to the purposes defined hereunder.

a – Information you provide us

  • Profile information (username only)
  • Information that you provide when seeking help from our customer service (such as chat logs, contact details such as your phone number and email address if necessary to resolve your request, and customer support tickets)
  • Other information you provide us (such as information used to identify a lost account)

b – Information we automatically collect directly from you when you use our Services

  • Information about your game progress and activity
  • IP address and country
  • Device identifiers (such as your device ID)
  • Information about your device (such as device name and operating system, and the language you prefer)
  • Gameloft player ID and Gameloft-generated internal identifiers

c – Information we obtain from our partners

  • We may receive information from your console and/or the platform you access the game from, which includes: your console identifiers, country, IP address, crash reports and in-game activity (such as gameplay duration). We also receive non-personalized accumulated in-game activity statistics. Such information is collected for analytics purposes, so that we can provide you with better Services, and for support purposes (to assist users who contact our customer service).

3 – How we use your information

Under normal circumstances, we only collect personal information from you when:

  • we have a legal obligation to collect and process personal information from you
  • we have your consent to do so
  • we need the personal information to fulfill a contract with you and provide you with the Services, such as customer support services, bug and service-error detection, and fraud prevention
  • the processing is in our legitimate interests (when we analyze your gaming activities, and protect and improve our products and services) and not overridden by your rights, or when we have a legal obligation to collect personal information from you

 We primarily use the information to provide you with a better gaming experience, but we also use your information, both individually and combined, as follows:

To operate our business and to enhance your gaming experience, including to:

  • provide you with the Services
  • track your use of the Services to help us learn more about your gaming activities and understand your preferences and tendencies, so that we can enhance your gaming experience
  • organize and ensure the proper management of in-game events (e.g. registering your participation in an event, granting access to an event and handling in-game prize delivery if applicable)
  • protect against cheating, crime or fraud, or for other security reasons
  • identify and fix bugs and service errors
  • use it for administration, analytics, research, and optimization
  • compile statistics
  • comply with all regulatory and legal requirements, and answer any requests from Data Protection Authorities or any law enforcement agency
  • respect security requirements (e.g. performing audits)

To provide you with support, communicate with you and respond to any requests or questions you have submitted through our customer support.

For some of the purposes described above, Gameloft may use and perform analytics. Analytics information supports business analysis and operations, allows product development, improves products and Services, and makes recommendations. 

4 – How we retain your information

Gameloft retains, uses and stores your information as long as you are playing our games or using our Services, and also for the period necessary to fulfill all the purposes described in this Privacy Policy, in compliance with the applicable laws of your country of residence. We want to inform you that a longer retention period could be required to resolve disputes, or answer regulatory or police requests. In such cases, the collected information will be used and stored until the request is closed. 

5 – How we share your information

With Gameloft entities

In order to operate the Services, your personal information may be transferred to other Gameloft studios or entities, subsidiaries, processors or third parties located worldwide as described below (please refer to "International operations and transfers of your information").

With third parties

We use third-party services that have limited access to your information for crash-reporting purposes. They assist us with our operations. Such third parties are authorized to use your information for this purpose only.

Since Gameloft is part of the Vivendi Group, your information may be transferred to Vivendi entities for global projects. In that case, you will be informed of the nature of the relevant projects and the entities involved, and you will be asked for your prior consent before any transfer of your information takes place.

With authorities

We reserve the right to report to law enforcement agencies activities that we, in good faith, believe to be illegal. We will investigate or take action to counter illegal activity, suspected abuse or unauthorized use of the Services, or to protect the property or safety of others. We may also disclose your information if required by any law or court order worldwide, if the information relates to actual or threatened harmful conduct.       
In that case, we will consider applicable local laws, the nature of the order, as well as the legitimacy and proportionality of your information.

In case of sale of our company

In connection with any sale of our company or any line of business (including the assets relating thereto), customer information generally is one of the transferred business assets. In the event of any such sale or disposition of any or all of our business, your information may be transferred to the acquirer. 

6 – International operations and transfers of your information

As part of our international operations, we may transfer personal information to our affiliates (which means subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership of Gameloft SE) from time to time for our legitimate business purposes.

Gameloft is headquartered in France, and we have operations, entities and Services provided in Canada, the United States and throughout the world. We have taken measures to ensure that your personal information is treated securely and lawfully, and that it will receive an adequate level of protection in the jurisdictions in which we process it. 

7 – Security and confidentiality of your personal information

We have implemented security measures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information collected through the Services. 
We take, and force applicable third parties to take, reasonable precautions to protect your personal information against loss, misuse, unauthorized disclosure, alteration, and destruction. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee the security of your information and do not assume any responsibility for the unauthorized use of, or access to, your information that is under our control. 
When we use third parties to assist us in processing your personal information or credit card information, we take reasonable steps to ensure that they comply with this Privacy Policy and otherwise protect your personal information (including any credit card information).

If there is a breach of security involving your personal information, including credit card information, from our Services, we will inform you immediately according to your local regulations relating to the notification of information Breaches, and take commercially reasonable steps to rectify such breach.

If you believe your personal information is being improperly used by us or any third party, please immediately notify us via email at DataProtectionSupport[at]gameloft.com.

 

8 – Your rights

We ask that you keep the information that you provide to us updated. You can correct any information you have provided by contacting us through this form.

Please note that these forms are available for all our games, which is why they include a dedicated section for parents or guardians of underage users. This section is not applicable to the present game.

You represent and warrant that all information you provide us is true and correct, and relates to you and not to any other person.

You can exercise your rights at any time and ask Gameloft for access to, or rectification or erasure of, your information.

Please note that other third parties (our data partners) may be controllers of your information. You can obtain more details and opt out of the sharing of your personal information with third parties for any purpose by contacting us through this form.

Please note that game functionality, Services and features can be affected by your actions. Some of your information and its processing is mandatory for Gameloft to provide the Services.

Your actions may force Gameloft to cease providing the Services. When the conditions below apply, your Game will be reset:

  • If you ask for the modification of this mandatory information, we may not be able to continue to link the game or game Services to you.
  • If you request limitations to processing that are mandatory for Gameloft, or you object to such processing (in which case, we may not be able to provide you with the game or game Services).
  • If you withdraw your consent or ask for the deletion of your information.

If you withdraw your consent or ask for the deletion of your information, we will not use or process your information anymore but we will store it to answer regulatory or police requests. We also reserve the right to retain an archive of such information for a commercially reasonable time to ensure that its deletion does not affect the integrity of our data; and we further reserve the right to retain an anonymous version of such information.

Please specify your request through this form (https://www.gameloft.com/zz/privacy-notice/contact-form?gdpr=1).

To preserve the confidentiality of your information, we must be able to correctly identify you. For this reason, please provide us with a copy of an official document to prove your identity. This copy will be safely destroyed within two months of your request being received and closed.

Our team will look into your request and answer you within one month, unless your request requires further investigation. You’ll be specifically informed if that is the case. 

9 – Additional information for Californian users

The California Consumer Privacy Act of 2018 (CCPA) permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has collected, shared with, and/or sold to third parties for a business or commercial purpose during the immediately preceding calendar year. Please note that we do not sell your personal information to provide the game or game services described in this Privacy Policy. Our partners and providers who work with us may have access to your personal information in order to provide you with the Game Services within the limits and throughout the duration of our agreement, but they can’t reuse your personal information for any other purposes. Our contracts are strictly drafted to protect your personal information and your privacy rights.

To exercise your rights, please access this form or refer to the “How to contact us” section of this Privacy Policy.

Please note that all the options available under this form are applicable, except for the opt-out right (related to the sale of personal information).

If you submit a request on behalf of another person, you need to be 18 years old or over, and we may require a proof of authorization and verification of identity directly from this person.

In some instances, we may not be able to honor your request. For example, we will not honor your request if we cannot verify your identity or if we cannot verify that you have the authority to make a request on behalf of another person. Additionally, we will not honor your request when an exception applies, such as when the disclosure of Personal Information would adversely affect the rights and freedoms of another consumer or when the Personal Information that we maintain about you is not subject to the CCPA’s access or deletion rights.

The exercise of any of the rights mentioned above will not have any discriminatory consequences for you. 

10 – Third-party services

The Services may link to external sites, or, where not applicable, refer to external resources and/or content that are beyond our control. This Privacy Policy only covers the way we treat personal information and non-personal information we collect on the Services. By accessing any external sites and/or visiting any external resources and/or content, you agree to all applicable privacy policies. Please understand that external sites may have different policies with respect to the collection, use and disclosure of your personal information. We have no control over, and are not responsible for, the privacy practices of such third parties.

Therefore, you are encouraged to review the privacy policies of all third-party services. Without limiting anything in the following section, we are not liable in any way for the actions, inactions or policies of any external services. 

11 – Changes to our Privacy Policy

We reserve the right to change this Privacy Policy at any time. In the event that we make material changes to this Privacy Policy, they will be re-posted in the "Privacy" section of our websites and apps with the date the modifications were made indicated at the top of the page. Therefore, please review this Privacy Policy from time to time so that you are aware when any changes are made to it. Your continued use of the Services after such change(s) constitutes your acceptance of any such change(s), and if you do not accept any changes, you may choose not to use the Services or opt out by sending us appropriate notice. If you would like further information about any recent changes made, please send your request to GameloftPrivacySupport@gameloft.com and include “Information about Changes” in the subject line. 

12 – Legal disclaimer

Our Services operate AS IS, and we do not represent or warrant that our Services will be available at all times, or that your use of the Services will be uninterrupted or error-free. We are not responsible for your ability to access the Services or matters beyond our control. This Privacy Policy is governed by the laws of your country of residence. Any dispute arising from the use of the Services shall be submitted to the competent courts of your country of residence. 

13 – How to contact us

If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please contact us:

  1. 1. by sending an email to GameloftPrivacySupport@gameloft.com
  2. 2. by writing to the Gameloft Data Protection Officer, 14 rue Auber, 75009 Paris, France