Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

What are the purposes behind processing?

Dear user, we use your personal information to provide you with the following game Services:

• opening an account
• providing you with games that are adapted to your age, and identifying the jurisdiction in which you are located, so we can determine what set of laws apply to you
• providing you with any goods, services, or functionalities you have requested
• tracking your use of our Services to help us learn more about your gaming activities and understand your preferences and tendencies so that we can personalise your experience, thereby providing you with in-game offers and notifications that are tailored to you, and otherwise enhancing your gaming experience
• facilitating communication, so that if you choose to send a message to another user or defined group of users through our message, chat, post or other in-game functions, we may collect any personal information you may disclose through such means, as well as the necessary personal information of the user(s) you are contacting (Note: We will never collect any information sent outside of the functionality of our Services, including through emails or text messages)
• personalizing your content and offers
• sending you push notifications (if you choose to allow that function)
• responding to any inquiries you have made through our customer-service features
• contacting you to promote our Services, contests and any specials we may offer
• registering your participation in a contest and contacting you in case of a prize
• offering you the opportunity to take part in playtesting (game tests)
• managing your subscription to, and opting-out of, our newsletters
• sending you promotions or marketing materials. We will provide you with the opportunity to opt out of receiving such materials in the future. You may also opt out of receiving such materials at any time in accordance with the instructions provided in this Privacy Policy.
• providing you advertising that better suits your interests and profile and is age-/gender-appropriate and targeted to your general location
• responding to customer-service inquiries and support requests
• protecting against cheating, crime or fraud, or for other security reasons
• answering requests from Data Protection Authorities or the police
• complying with all regulatory and legal requirements
• contacting you as part of talent recruitment
• using it for administrative, analytical, research, optimization, security and other purposes
• compiling statistics

For some purposes described above, Gameloft may use and perform analytics. Analytics information supports business analysis and operations, allows product development, improves products and services, personalizes content, provides advertising, and makes recommendations. If you choose to submit your personal information to us for any other reason in any other form, we will collect such personal information and use it for the purposes for which you submitted it. We recommend that you submit only necessary personal information.

Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

What are the categories of personal information concerned?

Dear user, to provide the game Services described in our Privacy Policy, we collect and use these categories of personal information:

• Identification
• Technical information
• Forum & chat information
• Usage, analytics & geolocation information
• Advertising information
• Bank information & payment/billing information
• Social media
• Cookies

Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

To whom will the personal information be disclosed?

Dear user, to provide the Services described in our Privacy Policy, we may disclose your personal information to these categories of recipients (worldwide):

• Gameloft entities
• Providers
• Third parties (including Vivendi Group entities, third-party advertising & third-party social networking sites)

Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

For how long do you store the personal information?

Dear user, your personal information is collected, processed and stored as long as you are an active user playing one of our games. Once you become an inactive user, your information won’t be processed anymore but will be stored for 5 years for regulatory reasons. At the end of this period, it will then be deleted securely or anonymized.

Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

Does Gameloft apply automated decision-making or profiling using the personal information?

For some Services described in the Privacy Policy, Gameloft may use and perform analytics. Analytics information supports business analysis and operations, allows product development, improves products and services, personalizes content, provides advertising, and makes recommendations.

Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

What safeguards are in place to protect the transfer of personal information?

Gameloft is headquartered in France, and we have operations, entities and services provided in Canada, the United States and throughout the world, including in China. As such, we and our service providers may transfer your personal information to, or access it in, jurisdictions that may not provide equivalent levels of personal-information protection as your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it. If you are located in the European Economic Area ("EEA") or Switzerland, we provide adequate protection for the transfer of personal information to countries outside of the EEA or Switzerland based on the standard contractual clauses authorized by the European Commission or other appropriate safeguards defined in Article 46, EU General Data Protection Regulation 2016/67 (GDPR).

Please note that you have already exercised this right by agreeing to our Terms of Service and Privacy Policy when starting to use our service. You can always review this info in our Privacy Policy document.

Direct Marketing - Newsletter (How to Opt Out)

To unsubscribe from a newsletter dedicated to one of our games, please open a newsletter and scroll to the bottom of the email, where you will find a hyperlink with the text “Unsubscribe from this list.” By clicking this hyperlink, you will be redirected to a confirmation page. Once there, you will have to click “Unsubscribe” to confirm and the process will be completed.

Right to complain, denounce and initiate lawsuits / to claim damages / to self-defense

Dear user, you have the right to complain, denounce or initiate a lawsuit in accordance with the law.

You also have the right to claim damages in accordance with the law when there is a violation of the regulations affecting your personal data, unless otherwise agreed by the parties or otherwise provided for by law.

You have the right to protect yourself, or request competent agencies and organizations to implement civil rights protection methods according to the provisions of the regulation, as prescribed in Article 11 of the Civil Code.