Disney Speedstorm - Privacy Policy 

https://www.esrb.org/EPCConfirm/gameloft/ 

This Privacy Policy is effective as of April 1, 2023, and was last modified on April 20, 2026. 

Gameloft is a valid licensee, and participating member, of the Entertainment Software Rating Board's Privacy Certified Program ("ESRB Privacy Certified"). To protect your privacy, we have voluntarily undertaken this privacy initiative. All the Services displaying an ESRB Privacy Certified seal have been reviewed and certified by ESRB Privacy Certified to meet established online information collection, use and disclosure practices. As a licensee of this privacy program, we are subject to audits of the Services and other enforcement and accountability mechanisms administered independently by ESRB Privacy Certified. For more information about ESRB Privacy Certified seals, see https://www.esrb.org/privacy-certified-seals/. 

Your privacy is important to us, and we take responsibility for caring for it seriously. We respect your privacy rights and are committed to protecting the personal information that is collected about you. This privacy policy (“Privacy Policy”) describes what information Gameloft SE collects and how we use, disclose, and store it (collectively referred to as "process" or "processing") when you play our game. It also describes your rights and choices about such processing. If you do not want Gameloft to process your information in the ways described in this Privacy Policy, you may not be able to take advantage of all Game features. 

This Privacy Policy includes a specific section accessible on this link describing how we process personal information relating to children and related parental data rights. 

Gameloft SE, including its subsidiary companies (“Gameloft”), processes your information as a data controller in connection with, and in order to provide and develop, Gameloft’s Disney Speedstorm game (“the Game”) and Gameloft’s game-related web services.  

By using the Services, you hereby acknowledge that you have reviewed this Privacy Policy. 

If you have any questions, comments, or concerns regarding our Privacy Policy and/or Gameloft's privacy practices, please refer to the “12 - How to contact us” section below.  

1 – Information we collect 

Gameloft collects information from you, including personal information, in multiple ways.  We collect information (a) directly, (b) automatically when you use our Services, and (c) from our partners. We describe each type of information collection below.  

Gameloft does not collect certain information deemed sensitive under privacy laws from users, such as personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data processed solely to identify a human being, health-related data, data concerning a person’s sex life or sexual orientation, credit or financial data. 

Information relating to children is covered in a separate section of this Privacy Policy. 

a – Information you provide directly: 

You provide personal information directly in several ways when you use and interact with the Services to: 

(a) access the Services and/or create an account  
(b) play our Game and/or use the Services, including the Website  
(c) make a purchase within our Services (including purchasing the Game on the Website and making in-Game purchases)  
(d) sign up for a newsletter on the Website 
(e) sign up to promotional offers on the Website 
(f) contact Gameloft customer service through the Game and/or the Website (including when participating in technical-support sessions or to exercise your privacy rights as described below) 
(g) enter a contest, event or sweepstakes, or participate in a challenge held by Gameloft (either on the Website or in the Game)  
(h) signal interest in participating in a playtest  
(i) share or contribute to our social media channels and other community websites   

The information we collect for the purposes above include: 

• Contact information (such as your email address) 

• Profile information (such as your player name, player ID, stats, avatar, and motto)   

• Information that you provide when seeking help from customer service (such as your email address, your general location (country), player ID, identity documents when requested) 

• Other information you provide us (such as your age-related information for legal verification purposes, information used to identify a lost account etc.) 

To maximize your online privacy, we recommend that you select/input a username that does not contain your real name or any personal information. This change will affect your name in-game. Remember that you can only modify your name once per week. For any issue, contact Customer Care. 

 b – Information we collect automatically: 

• Information about your game progress and activity 

• Information about your interactions with other players (for instance, when you view another player’s progress on a leaderboard or when you befriend another player)—please note that these features are disabled for users under the age of 18.  

• IP address and device identifiers (such as your device ID) 

• Information about your device (such as device name and operating system, browser information, including browser type and the language you prefer) 

• General location information (country and/or state—not your precise address) 

• Gameloft player ID 

• Information for technical performance monitoring, debugging/troubleshooting and Game-level analytics (statistical reporting) purposes (including IP addresses, user and/or device identifiers)  

c – Information we obtain from our partners: 

• Information we may receive from your console and/or the platform you access the Game from. This may include console identifiers for providing eligible players with cross-platform features, or information about your country selection to provide relevant language settings 

• Information from billing partners (when you purchase the Game on the Website and when you make in-Game purchases) 

2 – How we use your information 

2.1 – We will only use your personal information when: 

• we have a legal obligation to use your information (for instance, if there is a valid legal request from law enforcement for us to provide access to, or disclose, information in relation to an investigation; we request your age to ensure that we apply the accurate safeguards in line with applicable regulations) 

• we have your consent to do so 

• we need to use the personal information to fulfill a contract with you and provide you with the Services, such as customer support services, bug and service-error detection, and fraud prevention 

• we need to use the information for our legitimate business purposes (including when we analyze your gaming activities to protect and improve our products and services) except when such use is overridden by your data subject (consumer) rights, or when we have a legal obligation to collect personal information from you 

We primarily use the information to provide you with a better browsing and gaming experience, but we also use your information, both individually and combined, as follows: 

2.2 – To operate our business and to enhance your experience, including to: 

• provide you with the Services 

• where relevant, adapt the Services to comply with the applicable laws of your country of residence, including laws relating to children and minors (as defined in the Privacy Policy for Children of this Privacy Policy) 

• provide gaming experiences that you may like and functionalities you have subscribed to, based on your Game progress 

• track your use of the Services in accordance with applicable laws, including those relating to children and minors as defined in the Privacy Policy for Children) to help us learn more about your browsing and gaming activities and understand your preferences and tendencies, so that we can personalize your experience, provide you with in-Game offers and notifications that are tailored to you, and otherwise enhance your gaming experience 

• facilitate sharing on social networks, where this option is available 

• register your participation in a contest and contact you in the event of a prize 

• organize and ensure the proper management of events (e.g. registering your participation in an event, granting access to an event, prize delivery) 

• offer you the opportunity to take part in playtesting (game tests) 

• protect against cheating, crime or fraud, or for other security reasons 

• identify and fix bugs and service errors 

• use it for administration, analytics, research, and optimization 

• compile statistics 

• comply with all regulatory and legal requirements, and answer any requests from data protection or privacy authorities or any law enforcement or regulatory agency 

• respect security requirements (e.g. performing audits) 

2.3 – To provide you with support, communicate with you and respond to any requests or questions you have submitted through our customer support. 

2.4 – To personalize our communication with you, including to: 

• handle your subscription to, and opting-out of, our newsletters 

• contact you to promote our Services and contests we may offer 

• send you, with your prior consent, promotions or marketing materials (we will provide you with the opportunity to opt out of receiving such materials in the future) 

• offer in-Game surveys 

• personalize your content and offers 

2.5 – Upon subscription to newsletters from the Website, only users over the age of 18 may opt in to the sharing of their email address with selected partners for the sole purpose of improving the targeting of Gameloft's advertising campaigns on external sites, including by identifying similar audiences/prospects. Please refer to the section “Selected Partners – Ads Campaigns on External Sites” of this page to view our selected partners. 

For some of the purposes described above, Gameloft may use and perform analytics. Analytics information supports business analysis and operations, allows product development, improves products and Services, personalizes content, and makes recommendations.  

2.6 - Artificial intelligence 

We are not using machine learning or AI modules based on consumer data, to train machine learning or AI models.  

3 – How we retain your information 

Please refer to the Privacy Policy for Children to learn more about specific data retention process.  

Gameloft retains, uses and stores your information as long as you are using our Services. 

Generally, after you stop using our services, your data will be kept for up to two (2) additional years, which may be reasonably necessary to fulfill all the purposes described in this Privacy Policy, in compliance with the applicable laws of your country of residence.  

Thus, inactive (abandoned) user accounts of all our users are kept for 2 years.If a user account remains inactive for a continuous period, we will delete the associated personal data after two (2) years of inactivity.  

• Inactivity is determined based on the absence of login activity or other account interactions during the applicable period. 

Incomplete accounts- Disney Speedstorm mobile game does not allow users to create accounts. 

We delete or de-identify personal data contained within customer support after one year unless it is necessary and proportionate to pursue our legitimate business interests. Such interests include trust and safety, the detection, investigation, and prevention of fraud, cheating, piracy, or other forms of abuse, and our legal compliance and accountability obligations. 

In the event we ask you to submit government-issued identification, such as a national identity document, passport,  or residency card, to Customer Care for age verification purposes (either for yourself or for your child), we will promptly delete any documents submitted from our systems once the verification process has been completed and the case has been closed. 

We want to inform you that a longer retention period could be required to resolve disputes or respond to requests from law enforcement or regulatory agencies. In such cases, the collected information will be used and stored until the request is closed.  

We may also store aggregated, anonymized data that cannot be reasonably used to identify an individual based on reasonable commercial means 

4 – How we share your information 

4.1 – With Gameloft entities 

In order to operate the Services, your personal information may be transferred to other Gameloft studios or entities and subsidiaries located worldwide, as described below. (See Section 5 - "International operations and transfers of your information") 

4.2 – With third parties 

We use third-party service providers that perform services on our behalf and may have limited access to your information for specific purposes, such as administration, analytics, optimization, billing, prize delivery, marketing assistance, customer service, and data analysis. In the mobile version of the Game, these third-party service providers include: 

They assist us with our operations. We have agreements with these service providers that permit them to use your information for these purposes only and limit other uses.  

While using our Services, whenever you decide to—and where this option is available—you may use social sharing features to third-party social network sites. This may allow the sharing and collection of personal and non-personal information, both to and from such third-party social networks. You should visit the policies of such third parties for more information about their information collection practices. 

4.3 – With authorities 

We reserve the right to report to law enforcement agencies certain conduct and activities that we, in good faith, believe to be illegal. We will investigate or take action to counter illegal activity, suspected abuse or unauthorized use of the Services, or to protect the property or safety of others. We may also disclose your information if required by any law or court order worldwide, if the information relates to actual or threatened harmful conduct. In that case, we will consider applicable local laws, the nature of the order, as well as the legitimacy and proportionality of your information. 

4.4 – In case of sale of our company 

In connection with any sale of our company or any line of business (including the assets relating thereto), customer information generally is one of the transferred business assets. In the event of any such sale or disposition of any or all of our business, your information may be transferred to the acquirer.  

5 – International operations and transfers of your information 

As part of our international operations, we may transfer personal information to our affiliates (which means subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership of Gameloft SE) from time to time for our legitimate business purposes. 

Gameloft is headquartered in France, and we have operations, entities and Services provided in Canada, the United States and throughout the world. We have taken measures to ensure that your personal information is treated securely and lawfully, and that it will receive an adequate level of protection in the jurisdictions in which we process it.  

6 – Security and confidentiality of your personal information 

We have implemented physical, technical, and administrative security measures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information collected through the Services.  

We take, and require applicable third parties to take, reasonable precautions to protect your personal information against loss, misuse, unauthorized disclosure, alteration, and destruction. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee the security of your information and do not assume any responsibility for the unauthorized use of, or access to, your information that is under our control. When we use third parties to assist us in processing your personal information or credit card information, we take reasonable steps to ensure that they comply with this Privacy Policy and otherwise protect your personal information (including any credit card information). 

If there is a breach of security involving your personal information, including credit card information, from our Services, we will inform you immediately according to your local regulations relating to the notification of information breaches, and take commercially reasonable steps to rectify such breach. 

If you believe your personal information is being improperly used by us or any third party, please immediately notify us via email at DataProtectionSupport@gameloft.com. 

7 – Your rights regarding personal data 

You can exercise your rights at any time by accessing  the following forms according to your needs, or by sending your request to DataProtectionSupport@gameloft.com. 

• Generic process for any player: this generic form.

• Process dedicated to Parents on behalf of their child (under 18): this parent form. Please refer to the Privacy Policy for Children for more information.  

• Process dedicated to US (United States) player specific process: this US form. Please refer to section 8 “Additional information for U.S. users in California and other states with comprehensive privacy laws in effect".  

GENERIC PROCESS   

As a user, you have certain rights regarding your personal data, depending on applicable data protection laws. These rights may include:  

• Right to be Informed – You have the right to know how we collect, use, store, and share your personal data. This Privacy Policy provides that information. You can contact DataProtectionSupport@gameloft.com if the information you are looking for is not mentioned in this privacy policy.  

• Right to Withdraw Consent and refuse the further collection or use of personal information– If you want to change your choices regarding the use of tracking technologies (such as cookies, SDKs) and the collection and processing of personal data, you can do so as follows: 

• Website: go to the “Manage Your Choices” tab at the bottom of the page 

• Application: go to your settings and select “Manage my choices” 

• Newsletter: to unsubscribe from a Gameloft newsletter, you can do so via the link at the bottom of the email you received. 

• If you have subscribed to newsletters, you may have given your consent to share your personal data with our selected partners, for the purpose of improving Gameloft's ads campaigns on external sites. 

To withdraw your consent, please send an email to DataProtectionSupport@gameloft.com with the title “Consent withdrawal for selected partners”. 

• Right to Erasure ("Right to be Forgotten" or “Right to Delete”) – You can request the deletion of your personal data we store about you.  

• Right to Restrict Processing – You have the right to limit how we use your data in certain situations.  

• Right to Access (Right to Know) – You can request a copy of the personal data we hold about you. Please note that if you first exercise your Right to Erasure or request the deletion of your account via the account deletion button available in the game (see the "Account deletion button for mobile apps" section below), your personal data will be deleted as soon as your request is received. Consequently, Gameloft will no longer be able to process your request regarding access to your personal data. If you wish to exercise your Right to Access your personal data and then delete it, please follow the order of this request: access and then deletion.  

• Right to Data Portability – The personal data we have is only related to the Gameloft games or Services you use. This information is not portable and it cannot be reused in other games or systems.  

• Right to Rectification (“Right to correct”) – We ask that you keep the information that you provide to us updated. You can correct any information you have provided. You represent and warrant that all information you provide us is true and correct, and relates to you and not to any other person. 

• Right to Object – You have the right to object at any time to processing of your personal data for marketing purpose, which includes profiling. To proceed, you can follow the process described in the section “Right to Withdraw Consent” above. 

• Right to Oppose Profiling and Automated Decision-Making – Gameloft does not carry out any profiling based on automated decision making having a legal effect on the user. Therefore, this is not possible to exercise this right. 

Account deletion button for mobile apps 

We provide in-app account deletion options in compliance with the requirements set by Apple App Store and Google Play Store. Users can request the permanent deletion of their account directly within the app through the account settings. 

When you delete your account: 

• All personal data associated with your account, including profile information, saved preferences, and linked services, will be permanently removed unless retention is required by law. 

• Any in-game progress, virtual currency, or purchased content may be lost and cannot be recovered. 

Please note that game functionality, Services and features can be affected by your actions. Some of your information and its processing is mandatory for Gameloft to provide the Services. 

Your actions may force Gameloft to cease providing the Services. When the conditions below apply, your game will be reset: 

• If you ask for the modification of this mandatory information, we may not be able to continue to link the game or game Services to you. 

• If you request limitations to processing that are mandatory for Gameloft, or you object to such processing (in which case, we may not be able to provide you with the game or game Services). 

• If you withdraw your consent we will not use or process your information anymore.  

• If you ask for deletion of your information, the data associated to your account will be deleted. This is an irreversible process that cannot be interrupted once launched. All your in-game progress, any purchases you may have made, achievements, leaderboard positions and in-game friends in these games will be lost. Please note that we are not required to comply with your request to erase personal data if the processing of your personal data is necessary for compliance with a legal obligation or for the establishment, exercise or defense of legal claims. 

• Note that for consent withdrawal and deletion process, we may store your information to answer regulatory or police requests if deemed necessary. Certain personal data may be retained despite a right to be forgotten request where legal, regulatory, or overriding legitimate grounds require preservation. 

Our team will look into your request and answer you within one month, unless your request requires further investigation. You’ll be specifically informed if that is the case. 

If you believe that your rights have not been upheld after contacting us, or if you believe that your rights have been violated, you have the right to file a complaint with your local data protection authority. 

8 – Additional information for U.S. users in California and other states with comprehensive privacy laws in effect  

Some U.S. states have enacted privacy laws that grant their residents certain rights and require specific disclosures (“State Privacy Laws”). To the extent Gameloft is subject to these State Privacy Laws and you reside in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah or Virginia among others, this section applies to you. This section also serves as our California notice at collection.  

a – Additional Disclosures related to personal data processing 

Our Privacy Policy explains how we collect, use, and disclose information about you. As required by certain State Privacy Laws, we use the tables below to explain this same information.  

Use and Disclosure of Personal Information for Business Purposes 

As described in the information we collect section, we generally do not collect information that is considered “sensitive” under State Privacy Laws and we do not use or disclose sensitive personal information for the purpose of inferring characteristics about you. 

As described in the information we collect section, we collect personal information from various sources, including directly from you, automatically when you access or use our Services, and from third-party sources. 

We retain personal information as described in the how we retain your information section above.  

b – Additional information related to User Rights  

If you reside in certain states with comprehensive privacy laws in effect as of the date of this policy (e.g., Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah or Virginia), you may have the following rights subject to the conditions under each applicable law: 

• Right to Know / Access — You have the right to confirm whether we collect your personal information and to request a copy of the specific personal information we hold about you.  

• Right to Correct — You have the right to request that we correct inaccurate personal information we maintain about you. 

• Right to Delete — You have the right to request that we delete personal information we have collected from or about you. 

• Right to Opt Out of the Sale or Sharing of Your Personal Information — You have the right to direct us not to sell or share your personal information to third parties.  

• Right to Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service because you exercised a privacy right. 

In some states, you may have additional rights, such as the right request a list of all specific third parties, other than individuals, to whom we have disclosed your personal data or any personal data, if you are a resident of Oregon or Minnesota.  

To submit your requests, please use this form or send your request to DataProtectionSupport@gameloft.com. To authenticate your request, we will take reasonable steps to verify your identity before completing your request. 

Nonretaliation. We will not retaliate against you for exercising your privacy rights. 

Appeals. If we deny your request, you may appeal our decision by contacting us at DataProtectionSupport@gameloft.com. If you have concerns about the result of an appeal, you may contact the attorney general in the state where you reside. 

Authorized Agents. If you are an authorized agent seeking to make a request to opt out of sales, sharing, or targeted advertising on behalf of a consumer, please fill out this form or email us at DataProtectionSupport@gameloft.com.  

9 – Third-party sites, platforms, and other services 

External services. The Services may link to external sites that are beyond our control. This Privacy Policy only covers the way we treat personal data and non-personal data we collect on the Services. By accessing any external sites, you agree to the privacy policies of those sites. Please understand that external sites may have different policies with respect to the collection, use and disclosure of your personal data. We have no control over, and are not responsible for, the privacy practices of such third parties. 

Therefore, you are encouraged to review the privacy policies of all third party services. Without limiting anything in the following section, we are not liable in any way for the actions, inactions or policies of any external services. 

10 – Changes to our Privacy Policy 

We reserve the right to change this Privacy Policy at any time. In the event that we make material changes to this Privacy Policy, they will be re-posted in the "Privacy" section of our websites and apps with the date the modifications were made indicated at the top of the page. Therefore, please review this Privacy Policy from time to time so that you are aware when any changes are made to it. Your continued use of the Services after such change(s) constitutes your acceptance of any such change(s), and if you do not accept any changes, you may choose not to use the Services or opt out by sending us appropriate notice. If you would like further information about any recent changes made, please send your request to DataProtectionSupport@gameloft.com and include “Information about Changes” in the subject line. 

11 – Legal disclaimer 

Our Services operate AS IS, and we do not represent or warrant that our Services will be available at all times, or that your use of the Services will be uninterrupted or error-free. We are not responsible for your ability to access the Services or matters beyond our control. This Privacy Policy is governed by the laws of your country of residence. Any dispute arising from the use of the Services shall be submitted to the competent courts of your country of residence. 

12 – How to contact us 

If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please contact us: 

1. by sending an email to DataProtectionSupport@gameloft.com 

2. by writing to the Gameloft Data Protection Officer, 14 rue Auber, 75009 Paris, France 

13 – ESRB Privacy Certified program 

As previously mentioned, we are a licensee of the ESRB Privacy Certified program. If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, you can also contact ESRB Privacy Certified directly at:  

 https://www.esrb.org/privacy/contact/ or privacy@esrb.org.